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Frequent Questions

Q:
How much does a Diamond Engagement Ring cost?
A:

An ANANTA Engagement Ring is composed of two parts: a diamond and a setting . Our Engagement Ring prices start from 30,000 THB. Our “Choosing Guide” page will guide and help you to choose the right combination of diamond size and quality, so you’re sure to choose the perfect ring.

Q:
What is 18 K Gold ?
A:

18K Gold is a mixture of 75% Gold with 5% silver and 20% palladium. The reason we cannot use 100% pure gold is because pure gold is too soft and cannot be made into jewelry. However, ANANTA offers 22K yellow gold (90% pure gold) on request.

Q:
Is 22K gold more expensive than 18K gold?
A:

No. ANANTA offers the same price for both 22K and 18K gold. We craft our jewelry in white gold, pink gold, and black gold using 18K only. For yellow gold, it is available in both 18K and 22K.

Q:
What is our Return Policy ?
A:

ANANTA products are non-refundable items and any jewelry items bought may not be returned. ANANTA Jewelry items are all first-hand items. Therefore, there will be no returned items being resold to another customer.

Q:
What is the guarantee policy and after sales services?
A:

Every ANANTA product has a lifetime guarantee. The guarantee certifies that all the diamonds, gemstones and gold purchased are genuine. The guarantee also covers a lifetime service of cleaning and re-plating on all types of ANANTA products.* However our guarantee does not cover products that have been damaged or lost.

*Terms and conditions apply

Q:
What is the Rapaport Price List?
A:

The Rapaport Price List is the international benchmark used by dealers to establish diamond prices in all the major markets. The changes in prices are announced every Friday. The Rapaport Price List is categorized by size, color and clarity. The list can be found on the Rapaport website and is restricted to only Rapaport members.

Q:
What are the ranges of diamonds offered by ANANTA?
A:

ANANTA offers only certified diamonds by GIA and HRD. The diamonds available range in size from 0.30 to 5 carats, in color from D to I, and in clarity from Flawless to VS1. All diamond shapes are available for you to select based on your preference.

Q:
Why should i choose ANANTA over another jewelry store?
A:

At ANANTA, you’ll find high-quality diamonds certified by the most respected independent diamond grading labs. Unlike most jewelers, our consultants are not commission-driven which creates a pressure-free sales environment. We are committed to offering high-quality loose diamonds at the lowest price available. In fact, we are so confident in our prices that we offer to match prices if you find a similar product elsewhere at a cheaper price and of same quality. We also offer comprehensive after sales services, and all of our products have a lifetime guarantee. Please read the question on the guarantee for more details.

Q:
Are Hearts and Arrows diamonds available at ANANTA?
A:

At ANANTA, we have a large variety of Hearts and Arrows (H&A) cut diamonds. H&A diamonds give better dazzling, lights, and sparkles that appear to make the diamond look bigger than its actual size. On the other hand, a normal cutting diamond might not have an equal perspective, meaning that some facets might be smaller or bigger. Such regular diamonds will sparkle less and look dull compared with a H&A diamond of equivalent quality. To differentiate between a Heart and Arrow cut and a normal cut diamond is simple. With the help of a H&A loupe, a diamond with a Heart and Arrow cut will allow you to see 8 heart from the bottom view and 9 arrows from the top. Each of the hearts or arrows will also need to be symmetrical.

Q:
How much does a diamond cost per carat? Why is there is a huge differences in the prices of diamonds?
A:

There are many aspects to take into an account in order to determine the price of a diamond. This included the carat size, color, clarity, shape, cutting grade, the institution where the certificate is issued from, the time of purchase etc. The differences in the specifications of the diamonds can result in a huge difference in price.

The price of the diamonds ANANTA sells is based on the Rapaport Price List. There is a diamond price calculation system available on the Premium Diamond page.

Q:
How do I know if the diamond I receive is the same one I purchased?
A:

A diamond that comes with a GIA certificate will have a number laser inscribed on its girdle. Each diamond will have the number that matches what is shown on the certificate. If you have purchased a diamond with a GIA certificate, our shop will allow you to check the number on the diamond girdle and on the certificate. Moreover, after we have put the diamond in the setting, we will allow you to check that the numbers match again. This will guarantee you that it is the same diamond as what you have chosen and that we have not change your selected diamond.

However, if you have chosen to buy a diamond with a HRD certificate, it will come in a sealed pack. The customer must be the one to open the sealed pack with the diamond inside, and we will set the diamond into the setting right in front of the customer to make sure that it is the same diamond.

Q:
If I already have a diamond, can I make only the setting?
A:

If you already have your diamond, please feel free to come and choose the setting at our stores. ANANTA is able to set your diamond into any setting design that you like. You are able to come and try on the setting while putting your diamond on it to preview how the eventual item will look like. If your diamond comes with a certificate, we will go through the process of checking the number to ensure that it matches both before and after the set. However, if your diamond does not come with a certificate, we will not keep your diamond with us. We will allow you to make an appointment with us and the craftsman will set the diamond right in front of you to ensure that nothing goes wrong.

Q:
How many branches does ANANTA have?
A:

Currently, ANANTA has 3 branches:
1. CentralWorld 1st Floor Dazzle Zone Tel: 02-613-1377
2. Central Rama 9 2nd Floor Tel: 02-103-4567
3. Central Ladprao 3rd Floor Tel: 02-102-4567
Please visit our contact us page for more details

Q:
How do I keep updated with Ananta and its on-going promotions?
A:

Customers may register with us at the “Royal Customer” page or follow us on our ANANTA facebook page. There are also special promotions exclusively offered to our Royal Members and we are encourage you to join our Royal Member program.

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