FAQ (Frequently asked question)

Frequently Asked Questions are compiled here. If you have further questions, feel free to reach us through various channels on this site.


Delivery

Question : What will you get if you decide to order online??

Answer :You will receive the product along with various packages, including a jewelry box, a jewelry cleaning cloth, a jewelry care handbook for your DIY maintenance at home, and Ananta's warranty card for after-sales services at any of Ananta's branches.

 

Question : Will the product be in the proper package?

Answer :Ananta values all of your purchases. We, therefore, provide a specialized delivery box containing a full set of hardware. The outer box will be unidentified for safety during the delivery.

 

Question : How long will I get the product after I make a purchase?

Answer : You can inform your convenience time to our staffs in order to arrange que for delivery.

  • Customizable product will be ready to send within 2-3 weeks.

     

  • The product will be ready to send within 1-2 days.

     

 

Question : Can I change the delivery address?

Answer : In case you want to change to reciver address you can contact our staffs to change to address. Only if the product is still with us.

 


Purchasing

 

Question : How can I order the product?

Answer : You can choose your convenience channel to purchase as following:

All ANANTA Boutiques

 

    • CentralWorld 1st Floor Groove Fashion Zone

       

    • Central Pinklao 1st Floor near Office Zone

       

    • Central Ladprao 3rd Floor in front of Central department store

       

    • Central Rama 9 2nd Floor in front of Robinson

       

    • Mega Bangna 1st Floor in front of Central department store

 

Online channels

Or you can talk with our staffs by call this number : 097-110-4265

 

Question : How do I pay if I decide to purchase online?

Answer : Payment Method in our online store 

  1. Credit card payment. Our staff will send the payment link to your chatbox. You can also choose up to 6 months installment with the participating banks.

     

  2. Transfer both domestic and international

     

 

Question : How to get suggestions and assistance for purchasing Ananta's diamonds and products?

Answer : Ananta provides experts to give you information about diamonds and your desired product. If you need any suggestions, you can contact our specialists via any channels or check out your wish items at every Ananta store.

All ANANTA Boutiques

  • CentralWorld Call : 02-613-1377

     

  • Central Pinklao Call : 02-102-1212

     

  • Central Ladprao Call : 02-102-4567

     

  • Central Rama 9 Call : 02-103-4567

     

Online channels

Or you can talk with our staffs by call this number : 097-110-4265

 

Question : Does Ananta provide a wish card when purchasing on a special occasion?

Answer : You can inform our staff of your preferred message for the gift card after purchase. A card with the message will be sent along with the product. See more details. Gift Card

 

Question : Can I pick up the product I purchase online at any of Ananta's branches?

Answer : The order you purchased from our following channels:

You can choose your preferred date, time and the branch you wish to pick up your purchased product.

 

Question : Are prices on the website similar to prices at the store?

Answer : Product prices on the website and at the store are similar. However, the price may change depending on the product size or different specifications. You can contact our staff to check the exact price of the product.

 

Question : Can I purchase Ananta's blue jewelry box?

Answer : Ananta's jewelry box is not for sale. You will receive it when purchasing any of our items. In addition, you can buy Ananta's Mini Proposal Box after purchasing our products only.

 

Question : What should I do if I don't know the ring size?

Answer : Ananta provides a simple DIY method to measure the ring size for our customers. See How to Measure the Ring Size.

 

Question : Do all products shown on the website available at every Ananta store?

Answer : Some products on our website may not available in every branch. If you are interested in any particular product, you can contact our staff to make an appointment and check out the product at your preferred branch.

 

Question : If I'm interested in some products on the website, can I check them out at Ananta stores?

Answer : If you wish to check out diamonds in any specification, please contact our staff. We are pleased to prepare the diamonds at your preferred branch. The preparation time depends on product availability, timing and your requirements.

 


Jewelry care and repair

 

Question : How to take care of my jewelry?

Answer : Ananta maintains design standards and delicate jewelry creations that have passed through generations.

Jewelry is one of the precious items that can be passed forward through generations with proper maintenance. Everyday wear, specks of dirt and dust can make your jewelry looks dull and shine less brightly.

We suggest you bring your jewelry in for cleaning service by Ananta's experts at least once a year to maintain its beauty.

18K / 14K Gold Jewelry

  • Mostly, gold jewelry can be cleaned with jewelry cleaning liquid or mild soapy water. See How To Take Care of My Jewelry. 

     

  • Always make sure that jewelry locks and prongs are secured and in good condition.

     

  • Prevent your jewelry from various chemicals as they may cause the jewelry to tarnish more quickly.

     

  • Prevent your jewelry from hard materials or metal that can cause scratches and damage.

     

  • Jewelry storage is also essential. You will receive Ananta's jewelry box or velvet bag on every purchase. After wearing your jewelry, it is recommended to keep it in the provided box or bag.

     

Platinum Jewelry

  • Platinum jewelry can be cleaned with jewelry cleaning liquid or mild soapy water. See How To Take Care of My Jewelry.

     

  • Prevent your jewelry from various chemicals as they may cause the jewelry to tarnish more quickly.

     

  • Prevent your jewelry from hard materials or metal that can cause scratches and damage.

     

  • It is recommended to keep your jewelry in Ananta’s ring box.

     

Pearl Jewelry

  • Wear your pearl jewelry often.

     

  • Put on makeup, lotion and hair spray before wearing your pearl jewelry

     

  • Wipe pearls with a soft cloth after every use.

     

  • Keep pearl jewelry separately from others to prevent it from scratches.

     

  • Wipe pearls often with a soft cloth slightly dampened with water to help them stay moist and lustrous.

     

  • Avoid wearing pearl jewelry together with other jewelry made of metal or hard materials to prevent it from scratches

     

  • Avoid wearing it to any activity that causes sweating and keep it away from salt water and chlorine bleach.

     

Gemstone Jewelry

  • Gemstone jewelry can be cleaned with jewelry cleaning liquid or mild soapy water at room temperature. See How To Take Care of My Jewelry.

     

  • Always make sure that jewelry locks and prongs are secured and in good condition.

     

  • Prevent your jewelry from hard materials or metal that can cause scratches and cracks.

     

  • Prevent your jewelry from various chemicals as they may cause the jewelry to tarnish more quickly.

     

  • Avoid wearing gemstone jewelry together with other jewelry made of metal or hard materials to prevent it from scratches as some types of jewelry can be very delicate.

     

Leather Strap Accessories

  • Avoid wearing while taking a shower, swimming, exercising, or any activity that causes sweating.

     

  • Keep them away from chemicals such as perfume, spray, etc.

     

  • Clean the leather strap with a cloth slightly dampened with water. Gently tap along the strap and hardware. Do not clean by swiping the strap to prevent it from peeling off.

     

  • If the leather gets wet, let it dry in a well-ventilated place. Do not use a hair dryer.

     

  • When not wearing, please store them in a cool and dry place. Keep them away from heat and humidity.

     

Alcohol gel doesn't make the jewelry tarnish, but please avoid using it on pearls. You can, therefore, sanitize your hands without worries.

 

Question : How long does it take when I bring my jewelry for cleaning service at the store?

Answer : Checking or cleaning the jewelry will take about 15 minutes. The services are available at any Ananta store.

 

Question : How long does it take for ring size adjusting and polishing?

Answer : Adjusting the ring size takes about two weeks, depending on the queue.

 

Question : How much does it cost for ring size adjusting?

Answer : Ananta provides after-sales service when purchasing 18K / 14K rings. You can adjust the ring size, up and down, up to 3 sizes within 2 years. For other ring types or when after-sales service ends, the service fee will be charged. Please contact us for more details.

 

Question : What should I do if my jewelry needs some repairs?

Answer : You can bring your jewelry, along with the warranty card, to any Ananta store for checking and repair service. If it's not convenient to come to the branch, you can contact our staff and ship your jewelry by mail. Please follow the instructions informed by our staff.

 

Question : How much does it cost for jewelry repair?

Answer : Ananta's jewelry repair fee varies depending on experts' assessment, materials and types of gems. You can contact our staff to help check and estimate the price. The cost will be informed by our staff once the assessment is completed.

 


 

Engraving

 

Question : How can I know which product can be engraved?

Answer : Ananta's 18K / 14K rings are available for engraving. The length of the message depends on the suitability of the ring. Our staff is pleased to give you some advice. You can choose a total of 5 fonts and 3 symbols as follows:

 

Question : Which part of the jewelry can be engraved?

Answer : The message will be engraved on the inside of the ring.

 

Question : How much does it cost for jewelry engraving?

Answer : Engraving is free of charge. Ananta offers an exclusive service when purchasing engagement rings with us.

 

Question : How long does it take for jewelry engraving?

Answer : After finalizing your preferred message and font with our staff, the engraving service will take 2-3 weeks to be completed.

 


Diamonds

 

Question : How to make a budget for purchasing a diamond ring?

Answer : Price is one of the key factors when purchasing diamonds. Ananta's diamond jewelry price starts at only 8,800 THB.

Ananta's staff is pleased to help you find your desirable diamond jewelry that matches your budget. Please do not hesitate to contact us.

For more inquiry, please contact tel. 097-110-4265

 

Question : What should be considered when purchasing diamonds?

Answer : Ananta is pleased to provide knowledge about diamonds to our valued customers with our long history of expertise. Knowledge and understanding would benefit your decision when it comes to purchasing. You can contact the staff for more inquiries and information about diamonds.

 

Question : Would I get the diamond certificate when purchasing a product?

Answer : The diamond weighing equal to or larger than 0.18 carats comes with a certificate from renowned international institutes, including an Ananta warranty card, on every purchase.

 


Engagement Rings

 

Question : How can I book an appointment with the specialist?

Answer : Ananta offers a variety of ways to connect with our gem experts. For more inquiries, you can contact us through online chat channels, telephone and all Ananta stores. Contact our experts.

 

Question : Do engagement rings have a lifetime warranty?

Answer : Our After-Sales Service

  • If your jewelry tarnishes, you can bring it to Ananta branches for a lifetime cleaning service.

     

  • If your jewelry gets scratches or your ring doesn't fit, you can bring it to the store for polishing and size adjusting service within two years under conditions.

     

 

Question : Can my jewelry be engraved?

Answer : Ananta offers an exclusive service for customers with engraving service free of charge.

 

Question : When will I receive my ordered engagement ring?

Answer : You will receive the ring approximately 2-3 weeks after ordering for embedding the ring with your selected diamonds, engraving, or crafting the new ring. If your order is completed before the due date, you will be informed by our staff.

 

Question : How do I adjust the size of my engagement ring? Are there any requirements?

Answer : Ananta offers After-Sales Service for our valued customers. Please bring your warranty card along with your product to any Ananta store. If you need our assistance, please contact our staff.

However, readjusting ring size is not recommended. If you are not sure about the ring size, please see How to Measure the Ring Size or seek assistance with our staff at the closest branches.

 

Question : Can I bring my own diamonds to be embedded in Ananta's ring?

Answer : You can bring diamonds with certificates from international institutes (GIA / HRD) to embed onto Ananta's rings. The charge varies depending on the size of your diamonds. The after-sales service is excluded in this case.

 

Question : Can I upgrade the size of diamonds on my existing Ananta ring?

Answer : We apologize for any inconvenience as the diamond size can't be upgraded in this case.

 


About products

 

Question : Are there other gems or pearls available at Ananta?

Answer : Ananta provides a wide variety of gemstone and pearl jewelry. Contact Our Staff for more details and further advice.

 

Question : Can I change the specifications of diamonds or gems on my ring?

Answer : We apologize for any inconvenience. The specifications of the diamonds or gemstones on Ananta's rings are not changeable. For some types of diamond rings, you can choose your preferred specifications of the center diamond. Contact Our Staff for more details and further advice.

 

Question : Can I design my own ring at Ananta?

Answer : We apologize for any inconvenience. Custom-made design service is not available at Ananta. However, we provide a wide variety of jewelry in unique collections, and our experts are pleased to help you find jewelry that is closest to your desired ones. Moreover, the specifications of diamonds or hardware on some products are selectable as you wish.

Contact Our Staff

 

Question : Can I use the existing diamonds, metal or gems on the ring to redesign as I wish?

Answer : We apologize for any inconvenience. Custom-made design service is not available at Ananta. However, we provide a wide variety of jewelry, and our experts are pleased to help you find jewelry that is closest to your desired ones.

Contact Our Staff

 

Question : What should I do if I lose my warranty card?

Answer : Please inform our staff of your name and surname on your order for checking and after-sales service. However, the new warranty card can't be reissued or edited.

 

Question : Can I sell back or exchange my jewelry at Ananta?

Answer : We apologize for any inconvenience. Buying and exchange service is not available at Ananta as we would like to assure our customers get brand new products.